Return Policy

RETURN POLICY

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, If the original packaging is intact and does not affect the second sale, the product can be returned and exchanged within 30 days.

RETURNS/EXCHANGES

Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $4.99, which will be deducted from the amount to be refunded. The shipping back charges are non-refundable.To begin your return or exchange, please contact us at luojingwei0610@gmail.com

To return or exchange an item please follow the steps below:

Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to the address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.No restocking fee to be charged to the consumers for the return of a product.


REFUNDS

Refunds will be processed within approximately 2 to 5 business days after we receive your return.

The shipping back charges are non-refundable.
Import duties/taxes and customs fees are non-refundable.
All refunds are subject to a $4.99 processing & handling fee, which will be deducted from your refund amount.
Except for quality issues, special merchandise does not participate in the return policy.

Thank you for your understanding and continued support. We love, and appreciate all of you.

--Roetree Team